The Fred Factor is a business philosophy based on the story of a Denver postman, Fred, who went above and beyond the call of duty to provide extraordinary service for the people on his mail route. The concept is about adding value without adding costs and that with the right attitude and outlook any ordinary act can be made extraordinary. The four key ideas of the Fred Factor are as follows: Everyone makes a difference. – Even the “little people” can do extraordinary things. […]
Are you a Fred?
The Fred Factor by Mark Sanborn
