I love traveling though my sad little bank account rarely allows me to do it. Travel memoirs are much more within my budget until I’m more financially solvent. So when I came across Jacob Tomsky’s memoir about what goes on behind the scenes at luxury hotels, I immediately added it to my TBR pile. While it’s not technically a travel memoir, it’s definitely travel adjacent and it was a nice light read that fueled my luxury travel fantasies.
Tomsky is a veteran of the hotel industry who started off as an eager valet shortly after graduating college. Since that time he has worked in all sections of the hotel, from valet, to front desk to housekeeping. He speaks frankly about the challenges of working in luxury customer services and the conflicts and camaraderie between himself and his fellow employees. He’s served multiple celebrities but don’t ask him to name drop.
His tips for not being “That Guest” and for getting employees to give you extras aren’t exactly groundbreaking for anyone who’s worked in the service industry. They are, in short: treat service personal like actual humans and and tip early and often. However the book is a fun engaging read especially if you enjoy “behind the scenes”memoirs.